NWT Tourism Conference & AGM Program

Tine Buechler – “Ask Me”

Front-line service workers are the tourism ambassadors. How we can raise the level of customer service to make them say “Ask Me”.

Susan Sweeney - Website Critique Workshop

A hands-on workshop where participants will review and grade their own websites. Walk through a 60 point web-site critique and complete a report card on how to improve your own business’ website. To 4pm.

Amber Hayes – "Adventure Engine"

On-line travel is the largest volume of product purchased on the internet. On-line buyers want results quickly and in depth. Find out how to reach buyers faster and boost your share of the market, through partnerships.

Tine Buechler – “Co-opetition”

It’s a combination of Competition and Co-operation that offers the possibility for business rivals to benefit from each other’s activities.

Marketing Plan 2008-09

NWTT Director of Marketing Ron Ostrom reviews the marketing plan for 2008-09.

Direct Focus - Spectacular NWT Website Launch

The new NWT Tourism Website is revealed to the Membership. Time for questions and answers.

GNWT ITI Tourism & Parks

Mark Patrick
Coordinator Research & Planning
Visitor Trends and Statistics

Stephanie Yuill
Manager of Tourism & Parks
Parks and Tourism

Richard Zieba
Director, Parks & Tourism
Global Trends, and Proposed Tourism Product Diversification and Marketing Program

Indian Affairs & Northern Development

Barbara O’Neill
Senior Policy Advisor IAND

James Pugsley
Economic Development Officer
Indian & Inuit Services

The INAC Programs that provide funds to NWT Tourism.

Tourism Training, Human Resources & Staff Retention

Carlos Gonzales
Genesis Group

Tine Buechler
Business Growth Training Inc.

Speaking to the challenges of recruiting,
training and retaining staff.

Dee Enright - “LookUp North”
Senior Marketing Director

The strategy and success of the LookUp North Campaign.

Awards

Mike Stillwell Lifetime Achievement
Operator of the Year
Service Excellence

Rick Poltaruk

Live music and dance to celebrate Tourism’s successes.